Tired of vacuuming those stairs? How about the pesky bathroom that just never seems to be cleaned? Why do it yourself, when you can have Maid by Michelle do it for you. We'll do the cleaning, so you don't have too!

Now serving the Kitchener-Waterloo area, Maid by Michelle. Got a mess that you just cannot to deal with, we completely understand. It's hard to keep up with the little things when you got work, kids, soccer practice, the gym, homework, your kids homework; it can all be so overwhelming and we're here to help.

We love our job and that means that when you choose us you are getting top quality services with a smile and a sparkle. Something that Maid by Michelle provides to everyone. Get your free quote today! You can be sure that it will be the best deal for your money.

How can we be so sure? Just check out our guarantee!

Our Services

Maid by Michelle provides a variety of different options to get your home as clean as a whistle. With our service variety, I am sure we can find something that works for you without working your wallet, from frequent services, one time cleans and even our timed service, you’ll get the clean that you need.

Full Service Clean
Our Full Service Clean will get your home brought to Maid by Michelle Standards with all of necassary cleaning being done in your home.
Move Out or Move In
Our Move In and Move Out Special give you the freedom to focus on packing and moving and not the cleaning. We provide excellent rates to come in and clean you new or old home so that you don't have to worry about it.
Timed Clean
Full Service Clean to much? Only need a few things done around the home? While our Timed Cleaning Service lets you choose what you want cleaned, just make a list and tell us how long you would like us to clean and two of our friendly and professional cleaners will come in and get the job done.

 


Entrances, Hallways, & Staircases Checklist

  • Remove cobwebs
  • Light fixtures, mirrors, pictures, items on walls dusted
  • Furniture & items on furniture dusted
  • Woodwork wiped (windowsills, baseboards, doorframes)
  • Fingerprints removed
  • Sweep and vacuum floors
  • Mop and wash floors
  • Spindles, beside runners, and kick boards of stairs dusted

Bedroom Checklist

  • Remove cobwebs
  • Light fixtures, mirrors, pictures, items on walls dusted
  • Furniture & items on furniture dusted
  • Woodwork wiped (windowsills, baseboards, doorframes)
  • Fingerprints removed
  • Blinds or curtains dusted
  • Sweep and vacuum floors
  • Mop and wash floors
  • Furniture on hardwoods will not be moved unless protected with felt pads

Bathroom Checklist

  • Remove cobwebs
  • Light fixtures, shelves, furniture and woodwork dusted
  • Bathtub and bathtub enclosure disinfected
  • Shower stalls and Jacuzzi disinfected
  • Items on vanity removed and disinfected
  • Sink disinfected
  • Mirrors cleaned
  • Toilet interior and exterior disinfected
  • Blinds or curtains dusted
  • Sweep and vacuum floors
  • Mop and wash floors

Kitchen Checklist

  • Remove cobwebs
  • Light fixtures dusted
  • Exterior of cupboards and appliances cleaned
  • Interior of Microwave
  • Counters and backsplash cleaned
  • Table and chairs wiped
  • Sinks and taps cleaned and polished
  • General dusting
  • Fingerprints removed
  • Sweep and vacuum floors
  • Mop and wash floors

Living Room Checklist

  • Remove cobwebs
  • Light fixtures, mirrors, pictures, items on walls dusted
  • Furniture & items on furniture dusted
  • Woodwork wiped (windowsills, baseboards, doorframes)
  • Fingerprints removed
  • Mirrors, pictures, items on walls dusted
  • Sweep and vacuum floors
  • Mop and wash floors
  • Furniture vacuumed
  • Blinds or curtains dusted
  • Furniture on hardwoods will not be moved unless protected with felt pads

Extra Services

We also provide extra services that can be added to your cleaning for an additional fee, just let us know what you might want done and will give you a quote.


Extra Services

  • Inside of Windows Washed
  • Handwash floors
  • Oven Cleaning
  • Refrigerator Cleaning
  • The washing of all the walls in your house

Our Guarantee

Maid by Michelle is dedicated to working hard for you, so you don't have to do the cleaning. That's why we stand by our work 100%. If you are not fully satisfied with the job that we have done, then let us know and we will be happily return and clean to perfection.

We also offer peace of mind, by being fully insured and bonded, if you have any problems with our service, please do not hesitate to contact us at any time. We will do everything in our power to make our services the best in town.

Although we do not have any set terms and conditions, we do request that all customers review and acknowledge our service agreement. Please review the Maid by Michelle Service Agreement for all the details.

Cleaning Tips



A few of our favorite tips for when you have to face dirt alone.

Stain Removal:
In addition to cleaning wood floors, Murphy Oil Soap makes a great laundry pre-spotter, especially on organic stains like grass or blood. Wet washable, colorfast fabric, add a drop of Murphy directly to the stain, squish through the fabric and wash as usual. Visit www.murphyoilsoap.com for more cleaning tips.

Ceramic tile floors
No need to wax.. Just sweep and mop on a regular basis and they stay clean and shiny. Mop floors with clear water or just a dash of liquid dish soap. Be sure to change the water when it gets cloudy. Too much soap or dirty water will make floors dull or sticky. Don't use scrub pads on ceramic tile floors or you might scratch them. Our professional cleaners wash most floors by hand, cleaning and drying a small area at a time.

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Grout
Old grout may need cleaning with a wax stripper or heavy-duty cleaner plus a grout brush. Use a bleaching cleanser on tough spots. Once the grout is as clean as you can get it, rinse it well. When it's thoroughly dry, apply a coat of masonry sealer so that it doesn't absorb dirt in the future.

For mildewed grout in tubs or showers, use a grout brush with a 1:5 solution of chlorine bleach and water. Never use bleach in combination with any ammonia-based product and be sure the area is well-ventilated. When you've finished cleaning, rinse the area well to remove all traces of bleach.

Clean colored grout with a heavy-duty cleaner and a grout brush, but don't use bleach because this may remove the color from the grout. Be sure never to use a bleaching solution on colored grout. A masonry sealer can be applied to clean, colored grout to ward off future stains.

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Hard water spots
Hard-water deposits are alkaline, so an acid-based cleaner is the best way to clean them. Phosphoric acid works well and is safe for most surfaces. Grocery store cleansers with phosphoric acid contain 4 percent to 6 percent acid. You can purchase lime scale removers at janitorial supply stores that contain 8 percent to 12 percent acid to get the job done faster. A higher concentration of acid is safe on most household surfaces as long as you rinse the surface to remove all traces of the acid after the cleaning is complete. Let the acid sit for a few minutes after you apply it to let it work. Tough hard-water deposits may take more than one application. Scrub the applied areas with a white, nylon-backed scrub sponge. Make sure you read any manufacturer's warnings before applying phosphoric acid solutions to surfaces in your home.

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Mini-blinds
Wipe down mini-blinds with a damp fabric softener sheet. This eliminates the static that causes dust to stick. The same trick works for TV and monitor screens.

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No-wax/linoleum floors
Regular vacuuming or sweeping is the best way to maintain the finish. Then damp mop with plain water or add just a drop of liquid dish soap. If the floor has some tough spots to clean, use a white, nylon-backed scrub sponge. This will keep soil from wearing away the surface. However, if time and traffic eventually dull the glossy top layer, you may want to add a floor finish or wax to restore the shine. Choose any good commercial floor polish or try a self-polishing, metal-interlock floor finish available from a janitorial supply. Traffic areas may need finish applied more often than the rest of the floor. It's a good idea to keep doormats at all the entrances to your home, as they will catch much of the dirt that could eventually damage your floors.

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Painted wall cleaning
The type and quality of the paint greatly affects how you clean a wall and how easily dirt comes off. Generally, there are four types of paint finishes:
  1. Baked enamel (most appliance finishes), epoxy enamel and automotive paints.
    These paints are durable and stain-resistant. Dirt typically cannot penetrate the hard finish. These surfaces can withstand scouring with mild abrasives, and can also handle heavy-duty cleaners and degreasers. With these finishes, be most careful of scratching or dulling the finish by using harsh abrasives, steel wool, colored scrub pads and strong solvents.

  2. General-purpose enamels.
    Most often found on interior walls, especially kitchen and bathroom walls, this surface is stain-resistant and can handle moderate scrubbing. Do not use abrasive substances or colored scrub pads, which can scratch the finish. Use a neutral cleaning solution and a white, nylon-backed scrub sponge. Only use heavy-duty cleaners or abrasive cleansers when you're willing to take your chances on ruining the paint. If you have latex enamel paints, avoid leaving them wet for more than a minute or so. Oil-based enamels are more water-resistant. Keep in mind that gloss enamels are the most durable and washable, followed by semi-glosses and then satin finishes.

  3. Latex flat.
    The most common household paint, flat latex is not as washable as enamels. Heavy-duty cleaners or hard scrubbing can remove the paint along with any dirt. Use mild detergents and gentle scrubbing, and don't let any solution sit on the surface for more than a minute.

  4. Exterior paints.
    These paints are typically oil-based or latex and should be scrubbed only with a mild detergent and then rinsed with a hose. Use a long-handled brush for hard-to-reach areas or stubborn spots. Some people like to use pressure washers on the outside of their homes, but like harsh chemicals, these can loosen the paint, so use with caution.
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Pet hair removal from upholstery and carpets
To remove pet hair from fabric or upholstery, try a pet rake (a brush with crimped nylon bristles), velour brush, tape roller or even tape wrapped around your hand. Use light, even strokes to remove the hair. Another option is to try the rubber bottom on a clean tennis shoe or a slightly dampened sponge (as long as the dampness won't harm the upholstery).

To remove pet hair from carpet, use a vacuum with a good beater brush or brush roll. Plain vacuums don't generate enough lift to remove all the pet hair from the floor.

Another option for both upholstery and carpets - especially at the edges where pet hair tends to collect and vacuums have a hard time reaching - is a "pet sponge." These sponges, which are used dry, are available at pet supply stores.

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Pet stain removal from carpets
First, blot up any liquid by putting towels or absorbent rags over the spot and stepping on them. Start with gentle pressure and increase it up to putting your full weight down. Change to fresh rags or towels, until no more liquid comes up.

For fresh stains, apply a bacteria/enzyme digester from a pet store, following the directions - it's the only way to deal effectively with both the stain and the odor. Bacteria/enzyme digesters work slowly, so leave the solution on as long as the directions say. Urine has probably penetrated into the carpet and pad, so use enough solution to reach as far down as the stain. Apply the solution, put plastic over it, and step on the spot several times until the area is well saturated. Then, leave the plastic on the whole time the digester is working to make sure the spot doesn't dry out.

Old or dry stains are hard - sometimes even impossible - to remove, but try the bacteria/enzyme digester. If it's a popular accident site, the bacteria may produce enough ammonia in the course of breaking down the stains to create a super-alkaline situation that interferes with its own action. In this case, you may need to neutralize the spot after the digester has been working for about four hours. Mix a solution of one cup of vinegar to a gallon of warm water. Rinse the area with this solution and apply a fresh batch of bacteria/enzyme solution.

If the stain or odor remains, call a professional deodorizing specialist. A complete cure will probably involve cleaning the entire carpet by extraction and replacing the pad underneath, if not replacing the carpet.

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Soap scum in tubs and showers
Since preventing soap scum build-up is a lot easier than cleaning it, squeegee water off shower walls and doors after every use or wipe them down with a towel. For tile walls or frosted shower doors, apply a light coating of lemon oil periodically to help prevent build-up. For a porcelain tub, apply a light coat of boat or car wax to the sides (never the bottom) of the tub.

If it's too late for prevention, use a degreasing agent and lots of elbow grease. Get a good alkaline soap scum remover at a janitorial supply store or dissolve a handful of automatic dishwasher detergent in a bucket of warm water. Cover the affected area completely and let your cleaning solution soak for at least 15 minutes. Do it right after a shower when the walls will be wet. After soaking, use a stiff scrub brush or a white, nylon-backed scrub sponge to clean the walls. You may need to soak and scrub a couple of times to get rid of all the build-up. Then rinse well with clear water.

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Toilet bowl ring removal
The earlier you attack this problem, the easier it will be to remove the ring. A thorough cleaning with a commercial acid-based bowl cleaner may do the trick. If the bowl cleaner doesn't work, try using a green, nylon-backed scrub sponge along with the acid. For an old ring, use a pumice stone. Wet the stone with the water in the bowl and rub it on the ringKeep the stone wet the entire time you're scrubbing. Pumice stones should only be used on vitreous china toilets - never on colored, enamel or plastic fixtures. Once you've gotten rid of a ring, weekly cleanings should keep it from coming back.

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Wood floors
Vacuum and dust mop regularly to prevent dirt from building up and damaging the surface. Any wood floor can be cleaned with a quarter-cup of apple cider vinegar mixed with a gallon of warm water. Wood floors are best cleaned on your hands and knees because you should only clean a small area at a time and then dry it and move on. Never get wood floors too wet or allow them to dry naturally. Finished wood floors often can be cleaned just with water. However, the finish will eventually wear off, and you'll either have to re-finish the floors or start waxing them.

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Spill clean-up from carpet and upholstery
1. First, you will need to buy a container of regular salt used for food. When you make a liquid spill before it dries you will use the container of salt you have in supply. Pour the salt completely over the area of the carpet of the spill.

2. Let the salt stay for at least five minutes. Then, remove the salt and the spilled liquid with the paper towel or the spoon and throw and dispose of it. The salt absorbs the spilled liquid!

3. Clean the carpet with soap and water to make it smell and look new again. It should look almost like brand new!

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Candle wax removal from upholstery, wood or carpet
To remove the wax from carpet or upholstery, you will need a plain brown paper bag and a steam iron. Paper grocery bags work well.

1. Cut open the brown paper bag so it lays flat.

2. Lay the brown paper bag on the affected carpet., with any printing away from the carpet.

3. Set the steam iron on a moderate setting and plug it in. Allow it to warm up.

4. Once warmed up, place the steam iron on top of the brown paper bag over the wax spot. Move the iron back and forth over the wax spot. The iron should never come in direct contact with the carpet, only the paper bag. As the wax warms up it will begin to absorb into the paper bag.

5. When a dark spot appears on the bag, move a dry area of the bag over the wax spot and continue to move the steam iron over the area.

6. When no further wax absorbs into the bag, you have removed the wax.

To remove candle wax from wood, apply a plastic bag filled with ice to the spot, until the wax is brittle enough to crumble off. If some candle wax remains, place an ink blotter on the area and apply a hot pressing iron to the top of the blotter.

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Pergo floors
The manufacturers of Pergo recommend damp mopping at least once a week and sweeping or vacuuming with an attachment more often if you are concerned about scratches.

Do not use soaps or detergents because they may leave a film, dulling the floor. Difficult spots like nail polish, markers, tar and cigarette burns can be removed with acetone or nail polish remover. Pergo floors must never be waxed, polished, sanded or refinished.

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Marble and granite floors
If polished marble or granite is protected with floor finish, the finish must be buffed or burnished and periodically replaced to keep the surface protected and looking good.

Because marble and granite are sensitive and porous, they need to be cleaned with a neutral cleaner solution and then polished dry. Scratched and dull surfaces can be revived with a marble restorer (available from janitorial supply stores).

Cultured marble and certain types of granite are stronger than real marble and stone, but they do lose their luster after being cleaned for years. Clean with a spray bottle filled with all-purpose or disinfectant cleaner and a soft cloth. Always keep the area wet while working. Never use powdered cleansers, steel wool, metal scrapers or colored scrub pads on cultured marble or granite. If the surface is worn and looks dull even after cleaning, polishing compound may bring back the glow. A little appliance wax, car wax or silicone sealer will also help fill fine scratches and restore the shine.

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Kitchen cabinets
Most cabinets are factory manufactured and finished, and even wood cabinets have enough varnish or other protective coating so that you can use a cleaning solution. The oil slick that builds up on cabinets - especially around the handles - is a combination of kitchen grease, food smears, skin oil and hand lotion transferred to the cabinet. All-purpose cleaners aren't equal to the challenge.

If your cabinets are plastic laminate (formica or other plastic), metal, painted metal or glass, you can wash them all over with a strong alkaline cleaner, which is available at a janitorial supply store. Or use a heavy-duty cleaner from the supermarket. Mix according to directions and apply the solution with a sponge. Let it sit a minute or two, then take a white, nylon-backed sponge and scrub wherever necessary. Remove the grimy suds from the sponge by squeezing it into the sink or a slop bucket, never back into your cleaning solution. Then rinse with a damp cloth and wipe dry with a terry cleaning cloth to remove any last traces of scum and leave the cupboards clean and glowing.

Never use acids or powdered cleansers on cabinets. A good overall washing once a year should be enough. Keep a spray bottle of all-purpose cleaner handy the rest of the time and spot-clean after heavy kitchen use.

On wooden cabinets, take a gentler approach. To get off stubborn dirt, wash around all handles and any other grease zones first with hand dishwashing detergent. Then wash the entire cabinet, including the handle areas, with an oil soap solution. Just wipe lightly with the solution and buff dry immediately with a terry cleaning cloth. Always wipe dry with any grain or pattern. Seldom do you need to add any polish because the surface has its own sheen when clean. If your cabinets are dull from wear or age, spray furniture polish very lightly once a year or so to fill in the pores and bring back some life.

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Spot removal from dishwasher
Brown, red or black deposits may be caused by iron or manganese in the water. To remove, start the empty dishwasher on the rinse and hold cycle; while the machine is filling, open the door and add 1/2 cup rust remover from a janitorial supply store to the water; then allow the cycle to finish.

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Fireplace hearth
Cleaning the face of a fireplace is a project that demands patience. Fireplace stone and brick may be hard, but they're also porous. This means it has plenty of tiny holes for soil to accumulate in.

First, make sure the floor around the fireplace is well covered with dropcloths. Mix a solution of high-alkaline cleaner and one ounce of chlorine bleach per gallon of warm water. . Wet the surface of the fireplace well with the solution, but don't use so much that it runs. Dirty water running down the face may cause hard-to-remove streaks. Then scrub the solution in with a brush. You should see the suds getting dark and dirty as the buildup comes off. Rinse well. If the surface is shadowy, a light cleaning with a phosphoric acid cleaner may be enough to brighten it the rest of the way. Don't use any acid stronger than phosphoric as it will damage the brick or stone.

If the results still aren't satisfying, make a poultice of heavy-duty cleaner, bleach and diatomaceous earth and apply it to the areas needing attention. This should draw out any remaining residue. If necessary, repeat these steps until you get the result you want. The color of the brick or stone determines how aggressive your use of bleach can be. Heavy bleaching will whiten a dark surface and cause it to look out of place. You can use a stronger solution on white or light surfaces.

If you're not comfortable taking these kinds of chances with your facing, you may want to call in a professional chimney sweep.

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Dust
Eighty percent of the dirt in your house walks in through the door on people's feet. The right kind of mats placed inside and out of all entrances will help cut down on cleaning time. Choose professional mats you see at the entrances of hospitals and supermarkets, which are available at a janitorial supply store. They're called walk-off mats because they give the dirt a chance to be walked off before it gets in. Walk-off mats are usually nylon or olefin with a rubber or vinyl back for inside the door, and rubber or vinyl-backed synthetic turf for outside on the step. They're available in a variety of colors. To do their job well, both the inside and outside mats should be four strides long. Vacuum mats regularly or shake them outside. Hose them down and scrub with an all-purpose cleaner as needed. You can also use upholstery shampoo or a wet/dry vacuum to clean them. It's important to always hang them until completely dry so that moisture isn't trapped under the vinyl backing.

If there are any unsealed concrete or mortar joints, they can bleed off bits of sand and concrete dust onto surrounding surfaces. You should also make sure your windows and doors seal tightly. Some utility companies will inspect your home for free to determine if you have any cracks where things could be going out or coming in.

Keep vacuum bags, filters, seals and gaskets in good repair to prevent fine dust from being blown back into the air as you vacuum.

Feather dusters typically don't do much but spread dirt around. If you are using a feather duster on some surfaces, consider looking at alternative cleaning options.

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Windows
The best way to clean windows, or any large expanse of glass, is with a squeegee. It does a faster and better job.

You need a professional-quality squeegee and a window wand. If you'll be cleaning high windows, you also will need an extension pole. The basic process is simple - apply the cleaning solution with the window wand and pull the dirt and water off with the squeegee.

In detail.

1. Mix a capful of ammonia or five drops of liquid dish detergent in two gallons of water. Resist the urge to use too much detergent; that causes streaking.

2. Dip your window scrubbing wand or a sponge 3/4 of an inch into the solution, picking up just enough water to wet the window without flooding it. Wet the entire window then go back over it once to loosen any stubborn soil. Last, run the scrubber against the frame on all sides of the window to pick up any dirt you've pushed against the frame.

3. Dampen the squeegee blade before you start and wipe it with a damp cloth between strokes. A dry blade will skip and jump on the window instead of gliding smoothly.

4. Tilt the squeegee at an angle so that only about an inch of the rubber blade presses lightly against the top of the window glass. Then pull the squeegee across the window horizontally. This will leave a 1-inch dry strip across the top of the window. By squeegeeing across the top first, you eliminate drips running down.

5. Place the squeegee close to the frame in the dry area near the top and pull down to about three inches from the bottom of the glass. Continue this way across the window, overlapping into the clean, dry area with each stroke, and wiping the blade with a damp cloth after each stroke.

6. Finish with a horizontal stroke across the bottom and wipe any water off the sill with a damp cloth.

On some windows, it's easier to cut the water off the frame side as well as the top, and then squeegee the entire pane using horizontal strokes. Large (picture) windows should be wet and squeegeed half at a time, the top half first. Finally, if you're cleaning both the inside and outside of the window, squeegee horizontally on one side and vertically on the other, so you can tell whether any streaks are inside or out.

Large (picture) windows should be wet and squeegeed half at a time, the top half first.

Finally, if you're doing both the inside and outside the window, you may want to squeegee horizontally on one side and vertically on the other, so you can tell whether any streaks are inside or out.

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Odor removal
For all odors, the first thing you should do is to remove the cause of the odor.

To remove smoke film from washable surfaces, use a solution of heavy-duty cleaner or degreaser. A dash of water-soluble deodorizer from a janitorial supply store added to the solution will help neutralize the odor. For smoky windows, add one part isopropyl alcohol to five parts window cleaner to help cut the oily film.

Smoke on porous surfaces is a tougher proposition. Light smoke film on acoustic ceiling tile can be removed by professional ceiling cleaners, but heavy buildup usually requires painting or replacement of the tile. Upholstered furniture, draperies and carpeting can be wet- or dry-cleaned, as appropriate, after a thorough vacuuming, with water-soluble deodorizer added to the cleaning solution to control residual smoke odor.

If you smoke in the home, change the filter in their air circulation systems often.

Also, make sure you let the sun in to help dissipate smoke and other odors as you try to eliminate the cause. Try to increase air flow by opening windows, turning on fans or even putting particularly smelly items outside for awhile. You can fill small dishes with vanilla, vinegar or activated charcoal for an easy, inexpensive smoke eater. Or, you can purchase odor neutralizer from a janitorial supply house which will work more effectively.

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Contact Us

Maid by Michelle
Phone: (519) 279-1702
Email: maids@maidbymichelle.com
Address: Kitchener, Ontario

Get an estimate

Contact us for a free estimate today:

Contact Information

First and Last Name

Valid email address (example@example.com)

10 digit phone number 555-555-5555

Home Information





Type of Service

Remove cobwebs
Light fixtures, mirrors, pictures, items on walls dusted
Furniture & items on furniture dusted
Woodwork wiped (windowsills, baseboards, doorframes)
Fingerprints removed
Sweep and vacuum floors
Mop and wash floors
Spindles, beside runners, and kick boards of stairs dusted
Blinds or curtains dusted
Bathtub, bathtub enclosure, Showers and Jacuzzi disinfected
Items on vanity removed and disinfected
Sink disinfected
Mirrors cleaned
Toilet interior and exterior disinfected
Exterior of cupboards and appliances cleaned
Interior of Microwave
Counters and backsplash cleaned
Table and chairs wiped
Sinks and taps cleaned and polished
Furniture vacuumed

Full Service

Our Move In and Move Out Special give you the freedom to focus on packing and moving and not the cleaning. We provide excellent rates to come in and clean you new or old home so that you don't have to worry about it.

Move In/Out

We also offer a timed service that can be requested on a weekly, bi-weekly, monthly or one time basis. You make the list of everything you would like done from highest priority to lowest and will do as much as we can in the time you have requested.

Timed Service

Date Format mm/dd/yyyy


* Required Fields

FAQs

Q. How does Maid by Michelle differ from a cleaning lady or another service?

A. Us here at Maid by Michelle like to build relationships with our customers, and provide outstanding home cleaning services - we clean your home as though it was ours. We love to make your life easier, and we do that by offering a variety of cleaning services that are able to be customized to suit your particular home at a very reasonable rate. We are continually improving our services, and how we do them, so we strongly believe is working with the customer, in getting feedback and suggestion on what we can do to clean better. Maid by Michelle makes your life simpler and easier by looking after all the details for you, meaning that when you hire an independent cleaning person, there are some important requirements to be aware of. According to Canada Revenue Agency, if you hire someone to do household work, control what is to be done and how it is to be done, you are considered to be an employer; with all the legal responsibilities and obligations that go with being an employer.


Q. Who will be cleaning my home?

A. A team of two fully trained professional cleaners will be tasked to clean your home on a regular basis. All staff is fully insured and bonded, so that you are completely taken care of when Maid by Michelle cleans your home.


Q. Who will have access to the keys to my home?

A. The Maid by Michelle team who cleans your home are the only people who have access to the keys to your house. We code all of our customer’s house keys with an individually unique code number, so that only the cleaning crew with access to the code reference is able to determine whose house keys they are. As an added security, our code reference and keys are always kept separate. Keys are picked up from and dropped off to the office each day.


Q. How much will it cost to clean my home?

A. As each home is unique and the cost of cleaning relies on many factors such as the size of your home, number of bedrooms and bathrooms, clutter, pets, your lifestyle and how often you want your home cleaned. We tailor our visit to suite your particular needs and your home’s requirements. If you would like a free estimate, we would be happy to provide you with one over the phone or you can request one through our website.


Q. How do I pay?

A. You may pay by cash or cheque. Payment is due at time of service. If you do not intend to be at home at the time of service, you may prefer to leave cash or a cheque payable to Maid by Michelle on the kitchen counter in a sealed envelope. A fee will be charged for all returned cheques.


Q. Do I have to sign a contract?

A. While most of our customers prefer a weekly cleaning on a regularly scheduled day, we also clean homes every other week or less frequently. You are under no contractual obligation as payment is made at each visit. Our goal is that you continue to use our services because you are happy with the results, and we make your life easier.


Q. What if I need to reschedule or cancel my cleaning?

A. We understand that things come up and schedules need to be changed. Just contact us before your cleaning day and we would be happy to reschedule your cleaning. We do have a cancelation policy and would be happy if you could provide at least a 24 hour’s notice prior to your cleaning, or a cancelation fee may be incurred.


Q. Do I have to provide my own cleaning supplies?

A. No, we bring all supplies and equipment to clean your home. We will be happy to accommodate special requests to use your own preferred cleaning supplies as long as safety regulations allow.


Q. Do I need to be at home when the cleaners come?

A. This is your choice. You can give us a key to be safely stored - always with double-blind security. Only the office manager can access the client keys and the key code, which helps protect your identity and keeps your keys safe with us.


Q. How many people will be in my home?

A. Usually, there will be a team of two. Occasionally, there may be a different number. For example, if you need emergency help fast, the office staff may send three people to do the job. If your home is very small, one person may be able to complete the job quickly and thoroughly. We will work with you so you know how many people will be in your home.


Q. What time will you be at my home?

A. If you would like a specific time, we recommend that you sign up for service time. As we clean homes during the day, we often encounter things, like traffic that could delay our arrival at our next home. During the day, we give you an estimate of our arrival time. Our normal work days are Monday to Friday from 8:00 a.m. to 5:00 p.m., though we will make every effort to adjust our schedule to meet your needs. Please call our office 48 hours in advance, if possible, so that we may best accommodate you.


Q. What if my cleaning falls on a holiday?

A. If your scheduled cleaning falls on a statutory holiday we will contact you to reschedule.


Q. What if I’m on vacation?

A. If your scheduled clean falls when you are on vacation, we will ask for a key or access to your home and clean while you are away, so that you can come home to a nice clean place. You may pay by cash or cheque. Payment is due at the time of service. If you do not plan to be at home at the time of service, you can leave cash or a cheque on the kitchen counter the morning of your house cleaning.


Q. What do I do with our pets?

A. Please let us know if you have pets and provide any information regarding them that would be helpful for us. If possible, we prefer pets to be confined away from the areas we clean, to allow us to clean your home better and more efficiently.


Q. What if there is a problem?

A. If you see a problem while the team is in your home, you can talk to a team member, who will make immediate efforts to correct the problem. Or you can contact the office, we will work with the team to quickly correct the problem and enforce our guarantee.


Q. What if something gets broken?

A. We are very careful in each home, but accidents can happen. We will contact you as soon as possible and will have the item repaired or replaced for you.


Q. Why does the first cleaning take longer?

A. Generally, the first visit takes some additional time to get the home to Maid by Michelle standards. Once the home has been brought up to Maid by Michelle's high cleaning standards our regular visits that follow will be much simpler and save you time by having us in your home for less.


Q. Should I tip the Home Service Team?

A. This is entirely up to you - tipping is not necessary or expected, but is very much appreciated. If you are entirely impressed by the service that you received, please feel free to drop us a note to let us know how we did.


Q. What if I am unhappy with the service you provide?

A. Quality and care is our number 1 concern and if you are unhappy with the service you received, we want to know. Our services are always guaranteed, so please do not hesitate to contact us so that we can resolve your concern as soon as possible. We are always looking to improve our services so that you benefit the most, so we encourage all feedback, good or bad.


Referral Discount

$20 Off

Received $20 off your next cleaning when you refer a new customer to Maid by Michelle.

New customer must sign up for at least one cleaning service and mention your name at the time of the clean. Cannot be combined with any other offer.

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